Starting with our eye-catching customized marketing pieces, our process engages your employees in their benefits even before starting the physical enrollment process. We will coordinate all the communications to your employees utilizing your company’s branding. Our goal is to encourage employees to educate themselves beforehand and then use our face-to-face or call center enrollment process to further explain the details and answer questions. Our counselors understand that their job is to educate and clearly communicate each available benefit option, which increases employee satisfaction in benefits, and protects your investment in a benefits package.
Your CBA Case Manager will work with your HR department to customize an enrollment process that suits the needs of your company. After an extensive investigative phase, we create a plan of action that best meets your company’s specific needs, goals and objectives. Whether it is accommodating for multiple locations or multiple languages, CBA understands that every company is unique. This is why we have developed a process to adapt and account for everyone without sacrificing the highest level of customer satisfaction for you and your employees.
We provide our clients a complete solution to simplify benefits enrollment and administration.
Our premier Benefit Administration System’s advanced technology supports the goal of streamlining the complexity of a benefit enrollment, all while providing meaningful interactions. Plus, we have vast experience and familiarity in working with a client’s existing system, over 25 to be exact. Bottom line, at CBA, we’ve got you covered.
When your enrollment period begins, our licensed CBA benefit navigators serve as an extension of HR, taking the burden off of your team. Each employee will be guided step-by-step through the enrollment process, as our navigators are educated about your company and ready to listen and answer your employees’ unique needs. Not to mention, CBA uses salaried benefit navigators, ensuring the absence of pressure sales tactics in the workplace.
By harnessing CBA’s leading Benefits Administration System or working with your existing platform, our Business Analytics Team will handle all of the background data management and administration involved during your open enrollment process and can also handle your perpetual employee enrollment needs. We work with you and the benefits vendors throughout the enrollment process to customize the electronic enrollment system to your needs, ensuring accurate information upon completion. We will audit your data file to ensure only eligible employees and dependents are included in the enrollment process. Your files will then be transferred to you and your vendors using HIPAA compliant electronic data delivery methods.
Your employees are your biggest investment, but benefits are not your primary business. We have proven integrated solutions to provide a seamless execution of the benefits enrollment process for your company. We are here to execute a win-win solution to help you by delivering a quality benefit package, increasing employee satisfaction, and fulfilling your company’s vision for a smooth enrollment processes.